Effective Date: July 10, 2026

Lakeland Centres ("Lakeland Centres," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how information is collected, used, shared, and protected when you visit Lakeland Centres and use our services. The website promotes opioid treatment services, including medication-assisted treatment, counseling, and related healthcare services. (Lakeland Centres (Opioid Recovery))

We may collect the following information when you interact with our website or contact our office:

• Name
• Phone number
• Email address
• Preferred contact time
• Information you voluntarily provide through contact forms
• Appointment requests

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Date and time of your visit
• Referring website
• Cookies and similar technologies

If you become a patient of Lakeland Centres, your medical records and Protected Health Information (PHI) are governed by the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state laws.

This website Privacy Policy applies only to information collected through the website. Your medical records are subject to our separate HIPAA Notice of Privacy Practices.

We may use your information to:

• Respond to inquiries
• Schedule appointments
• Communicate regarding services
• Verify appointment requests
• Improve our website
• Improve patient services
• Send requested information
• Respond to customer service requests
• Protect website security
• Comply with legal obligations

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Remember user preferences
• Improve user experience

Most web browsers allow you to disable cookies through browser settings.

We may use Google Analytics or similar services to understand website usage and improve our website.

Google Analytics may collect:

• Browser information
• Device type
• Geographic region
• Time spent on pages
• Navigation patterns

You can opt out of Google Analytics through Google's browser add-on.

When you complete a contact form, we may collect:

• Name
• Phone
• Email
• Preferred contact time
• Comments or questions

Please do not submit confidential medical information or sensitive health information through our website contact forms.

If you provide your mobile phone number, you consent to receiving communications regarding:

• Appointment scheduling
• Appointment reminders
• Follow-up communication
• General customer service

Message and data rates may apply.

You may opt out at any time by replying STOP where applicable.

If you provide your email address, we may send:

• Appointment confirmations
• Office updates
• Requested information
• Educational resources
• Newsletters (if you opt in)

You may unsubscribe from marketing emails at any time using the unsubscribe link.

We do not sell your personal information.

We may share information only when necessary:

• With service providers assisting in website operations
• To comply with legal requirements
• To protect patient safety
• To protect our legal rights
• As required by HIPAA or applicable law

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

Please review their privacy policies before providing personal information.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

Depending on your state of residence, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Request information about how your data is used
• Opt out of certain marketing communications

We will respond to requests as required by applicable law.

If you receive treatment from Lakeland Centres, your Protected Health Information is protected under HIPAA and applicable state laws.

For information about your rights regarding medical records, please request a copy of our Notice of Privacy Practices from our office.

Our website may be hosted by third-party providers who employ industry-standard security measures to help protect website data.

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated Effective Date.

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Lakeland Centres Opioid Recovery

Georgia Office
6063 Peachtree Parkway, Suite 103B
Peachtree Corners, GA 30092
Phone: 770-840-9912

Florida Office
Lakeland Hills Boulevard
Lakeland, FL 33804
Phone: 863-687-9900

Email: lakelandcentresnorcross@gmail.com (Lakeland Centres (Opioid Recovery))

Disclaimer: This Privacy Policy is intended as a general website privacy policy. It is not a substitute for legal advice. Because your organization provides healthcare services, it is advisable to have the policy reviewed by legal counsel to ensure compliance with HIPAA, applicable state privacy laws, and any consumer privacy laws that apply to your operations.